【Important】Inquiries and Shipping During Summer Holiday Period

Thank you very much for your continued patronage.
Please note that due to our summer holiday, our customer inquiry response and product shipping schedule will be as follows:

We apologize for any inconvenience this may cause and appreciate your understanding.

■ Holiday Period Information
・Summer Holiday Period for Inquiries: August 11, 2026 (Tue/Holiday) - August 17, 2026 (Mon)
・Summer Holiday Period for Product Shipping: August 13, 2026 (Thu) - August 17, 2026 (Mon)

■ Product Shipping Schedule
The last shipping day before the summer holiday will be August 12 (Wed).
・Orders for which payment is confirmed by August 4 (Tue)
 Will be shipped sequentially before the summer holiday [by August 12 (Wed)].
・Orders for which payment is confirmed on or after August 5 (Wed)
 Will be shipped sequentially starting from after the summer holiday [August 18 (Tue)]. Please note that delivery may take longer than usual.

【Please note】
*It may take several days for payment confirmation. Please make your payment as early as possible.
*For pre-order items and other products with a pre-determined shipping date, we will ship according to the information on each product page.

■ Inquiry Response Schedule
The last response day before the summer holiday will be August 10 (Mon).
・Inquiries received during the holiday period from August 11 (Tue/Holiday) to August 17 (Mon)
 Will be replied to sequentially starting from after the summer holiday [August 18 (Tue)].

【Please note】
*Due to the volume of inquiries after the summer holiday, it may take approximately 7 business days (excluding weekends and public holidays) for us to respond. We kindly ask for your continued understanding.

Payment Method

Credit card

We accept the following card brands. There is no administrative fee for credit card payments.

American Express JCB Mastercard Visa

Convenience store payment

Payment can be made at Lawson, Family Mart, Ministop, Daily, and Seico Mart. The handling fee for convenience store payments is a flat rate of 330 yen (tax included). Please make your payment at one of the convenience stores selected on the payment method input screen within 3 days from the day after the order date.

*If you selected convenience store payment (KOMOJU), KOMOJU will send you an email with the payment number. If you have set up your email reception settings, please turn off the filter for "@komoju.com" and set it up so that you can receive emails from no-reply@komoju.com.

About product delivery

postage

Standard shipping: 990 yen / Okinawa only 2,200 yen
Nekopos (post-in): 440 yen