Apology and Exchange Process for Defective "Super bright IkkiyMonkey Torch"

It has come to our attention that some units of the "Super bright IkkiyMonkey Torch" official merchandise, sold during the ongoing 47-Prefecture Tour "Ikimonogakari no Minasan, Konnitsu-ah!! 2026-2027 Cho Zenkoku Angya!! ~47 Todofuken Gurutto Nihon Isshu Shimashow!!~", have been found to be defective.

We sincerely apologize to everyone who purchased the affected product.

All defective products will be collected and replaced with inspected, non-defective items.
Please refer to the following for details regarding the exchange process.

Moving forward, we will work to prevent recurrence by improving the manufacturer's inspection methods and checking system.
We sincerely apologize for any inconvenience this may cause and ask for your understanding and cooperation.

Affected Product
Super bright IkkiyMonkey Torch

Defect Description
The product does not light up during the penlight/torch control performance segment of the concert.

Exchange Method
① [Pre-sales to during performance] Dedicated booth at tour venues (immediate exchange)
A dedicated booth will be set up within the official merchandise booth at each concert venue.
Our staff will check the condition of your product, and if a defect is confirmed, we will exchange it on the spot for an inspected, non-defective item.
If the defect is due to low battery, please replace the batteries yourself.
*Replacement batteries are available for purchase at the official merchandise booth.
② [After performance] Dedicated booth at tour venues (mailed at a later date)
A dedicated booth will be set up within the official merchandise booth at each concert venue.
Our staff will check the condition of your product, and if a defect is confirmed, an inspected, non-defective item will be mailed to your specified address at a later date.
Please contact the inquiry desk below and send the item to the return address below using "cash on delivery (shipping costs covered by us)."
If the defect is due to low battery, please replace the batteries yourself.
*Replacement batteries are available for purchase at the official merchandise booth.
*Please allow approximately one month from the receipt of the product to the shipment of the replacement item.
*When the replacement item is shipped, you will be notified by phone from the inquiry desk below.
*Please note that due to the limited number of eligible products available at the venue, replacements will be mailed at a later date. We appreciate your understanding.
③ [Other] Phone support (mailed at a later date)
Please contact the inquiry desk below by phone.
Our staff will inquire about the condition of your product, and if a defect is confirmed, an inspected, non-defective item will be mailed to your specified address at a later date.
Please contact the inquiry desk below and send the item to the return address below using "cash on delivery (shipping costs covered by us)."
*Please allow approximately one month from the receipt of the product to the shipment of the replacement item.
*When the replacement item is shipped, you will be notified by phone from the inquiry desk below.

Response Period
December 24, 2027 (Friday)
*Please note that we will not be able to respond to requests outside of this period, regardless of the reason.

<Inquiries>
FAB COMMUNICATIONS INC.
TEL: +81-3-6427-6303 (10:00 AM – 5:00 PM, excluding national holidays and business holidays)

<Return Shipping Address>
FAB COMMUNICATIONS INC.
8F Hiroo Nishikawa Bldg., 5-22-3 Hiroo, Shibuya-ku, Tokyo, 150-0012, Japan
TEL: +81-3-6427-6303