Delivery Information

<Delivery time>

Shipping times vary depending on the items you order, so please check the details page for each product.
For pre-order items, delivery will occur after the release date.

*For products that do not have a shipping time listed on the product detail page, products will usually be shipped within 7 business days (excluding Saturdays, Sundays, holidays, New Year's holidays, and summer holidays) after your order is confirmed if you pay by credit card, or within 7 business days after your payment is confirmed if you pay by convenience store or Pay-easy.
*This is "shipping" and not "arrival", so the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If you order items with different shipping dates at the same time, they will be shipped together according to the item with the latest shipping date.
*For goods on sale at concerts, events, etc., it may take more than 7 business days to ship depending on the inventory situation.

Please note that delivery may be delayed for the following reasons:
・When there is a large number of orders
If the product is temporarily out of stock
- When delivery is impossible due to weather or other force majeure
・If the production of the product is delayed
- If there is a problem with your order or payment, such as an overcharge or undercharge.
・If shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.

<Shipping confirmation>

Once your order has been shipped, you will receive a shipping notification email as support information.
When you press the [View your order] button in the email, you will be taken to a page that lists the shipping company and tracking number.
Clicking on the tracking number will take you to the delivery company's inquiry site where you can check the shipping status.
If you are a registered member, you can log in from [Member Information] and check the shipping company and tracking number from the relevant [Order History].

<Shipping company and delivery method>

Your order will be delivered by Sagawa Express, Yamato Transport, or Japan Post. You cannot specify the delivery company.
*We cannot accept requests for specific delivery dates and times, delivery methods, or special packaging for gifts, etc.
*Orders cannot be delivered to a delivery company office, post office, or convenience store.

<Combined/split shipping>

We are unable to combine or split shipments of products after an order has been placed.
Products ordered at the same time will be shipped together once all items are available, while products ordered separately will be shipped separately.

＜Shipping fee＞

[Standard Shipping]
Nationwide shipping fee: 930 yen (tax included)
[Nekopos]
Nationwide shipping fee: 440 yen (tax included)

*If you choose Nekopos delivery, the item will be delivered to your mailbox (if it does not fit in your mailbox it will be returned).
[International Shipping]
Prices vary by country and region, please check the payment page.

* Although there may be cases of lost packages when using Nekopos delivery, we cannot take any responsibility for lost packages or other accidents after delivery, so please use this service only if you can accept this. By selecting Nekopos delivery, you are deemed to have agreed to these terms.

・If the product details page states that the product is eligible for Nekopos delivery, you can choose Nekopos delivery.
- Please note that products that do not state "Nekopos eligible products" on the product details page will only be handled by regular delivery.

<Pick up>

If you are not at home when your order is delivered, please follow the instructions on the delivery slip left by the delivery company to receive the item.
If the item is not picked up within the storage period, it will be returned to the Ikimonogakari OFFICIAL STORE.
Please contact us within two weeks of returning the item via the dedicated inquiry form on the "Frequently Asked Questions" page.
If two months have passed since the return, your order will be cancelled.
*As a general rule, no refunds will be given in the event of cancellation.
*The customer will be responsible for the round-trip shipping costs for reshipment.
*If you decline to receive your order, are absent for a long period of time, or have to resend your order, we may restrict your use of the service. Please be sure to receive your order.

<International Shipping>

Delivery areas: China, Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, UK, Austria, Denmark, Greece, Poland, Sweden, Switzerland

Shipping fees vary depending on the destination country and region. Please check the payment page.