Legal notice

■Name
Ikimonogakari OFFICIAL STORE

■Seller
Tapirs Inc.
President and CEO: Takayuki Mori
2-10-4 Mita, Minato-ku, Tokyo
*We do not accept inquiries via the main phone number.
Please contact us using the inquiry form on this site.
https://www.tapirs.co.jp/
Privacy Policy

■Seller
MOAI Inc.

■Contact Information
Support Desk
Email: info@store.ikimonogakari.com
However, we will only respond on business days (weekdays excluding Saturdays, Sundays, holidays, summer holidays, and New Year's holidays)
*This is a mail order inquiry desk only.
Please refrain from making inquiries other than mail order.

■URL
https://store.ikimonogakari.com/

■How to order
Please order using the designated form on this site.

■Payment method
Credit card payment/Convenience store payment/Pay-easy payment

■Payment deadline
[Convenience store payment]
The payment deadline is "order date + 3 days".
(Example: Order date March 1, 2022 → Payment deadline March 4, 2022) (Prepayment)
If payment is not received, we will assume that you have no intention of purchasing and your order will be automatically canceled.

[Pay-easy payment]
The payment deadline is "Order date + 10 days".
(Example: Order date March 1, 2022 → Payment deadline March 11, 2022) (Prepayment)
If payment is not received, we will assume that you have no intention of purchasing and your order will be automatically canceled.

Required fees other than the price Shipping fee, payment fee, consumption tax
• Shipping fee
For home delivery: 990 yen / Okinawa only 2,200 yen
For post-in (Nekopos): 440 yen nationwide

For overseas shipping
Information of shipping fees for overseas delivery are available on the payment screen for goods.

• Payment fee
Convenience store payment Fee 330yen
Pay-easy payment Fee 300 yen

Customer will incur fees (such as communication fees) that are required to view or otherwise use our website pages.
Please contact your mobile phone carrier for information on the above fees.

■ Sales quantity
Certain goods may be sold in limited quantity.
Please note that we may be sold out.
For detailed information, please check the website page of the goods.
Orders for profit purpose or with the intention of reselling is prohibited.

■ Delivery of Goods (Time of Delivery)
Products will usually be shipped within 7 business days (excluding Saturdays, Sundays, and holidays) after payment is confirmed if payment is made at a convenience store, or after your order is confirmed if payment is made by credit card.
This is referred to as "shipping" rather than "arrival," so the number of days it takes for the product to be delivered will vary depending on your area and transportation conditions.
*If the release dates of the products you order are different, the product will be shipped according to the product with the latest release date.
Please note that delivery may be delayed for the following reasons.
・When there is a large number of orders
・When the product is temporarily out of stock
・When delivery is impossible due to worsening traffic conditions caused by weather, disasters, epidemics, etc.
・When production of the product is delayed
・When there is an error in your order or payment, such as an over or underpayment of the fee
・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.

If the product has not been delivered within one month from the order date (or the expected delivery date for pre-order items), please contact this website.

■ Cancellation
After completion of purchase, we do not accept return or replacement of any goods for reasons attributable to you.
Please also note in advance that we will not make any refunds of any payment paid.

■ Defective Goods
If there is any defect in our delivered goods or if wrong goods are delivered, please inform us within 7 days from the arrival of the goods.
We will not make any replacement of goods for defects, etc. that are informed to us after the expiration of such 7 days period; therefore, please make sure to check goods upon arrival.
If you receive any defective goods, we will replace it with a non-defective one.
Please note that we will not accept any return of goods.
Replacement of goods will only be made for defective goods or in the event wrong goods are delivered.

※ Please note in advance that if goods are sold out at the time of replacement, we will refund the purchase price.
【Replacement will not be made in the following events】
・ if 7 days has elapsed from the date of arrival of goods;
・ if goods are already used;
・ if goods are damaged or defaced at the customer;
・ if there is only minute manufacturing defect that may be generally determined as within the scope of non-defective products.

■ Required Operating Environment
Please be aware that, depending on the environment that you use, services may be unavailable.