Notice of New Year's holiday closure

Due to the New Year's holiday, mail order operations such as product shipping and answering inquiries will be handled on the following dates.

■Shipping Information
We will be closed for shipping from Tuesday, December 30, 2025 to Monday, January 5, 2026.

Orders for which payment has been confirmed by Tuesday, December 23, 2025 will be shipped by Monday, December 29. Orders for which payment has been confirmed after Wednesday, December 24, 2025 will be shipped sequentially from Tuesday, January 6, 2026, so please allow longer than usual for your order to be shipped.
*If the item is a pre-order or the shipping date has been decided, it will be shipped according to the instructions on the website.
*The payment date is not the same as the payment confirmation date. It takes several days for the payment to be confirmed, so please make your payment well in advance.

■Inquiry response information
We will be closed for inquiries regarding mail order sales from Saturday, December 27, 2025 to Monday, January 5, 2026.

If you make an inquiry by email during the holiday period, we will respond to your inquiry in order from Tuesday, January 6, 2026, so it may take longer than usual. Also, depending on the status of your inquiry, it may take up to seven business days (seven days excluding weekends and holidays) for us to respond, so we ask for your understanding in advance.

Payment Method

Credit card

We accept the following card brands. There is no administrative fee for credit card payments.

American Express JCB Mastercard Visa

Convenience store payment

Payment can be made at Lawson, Family Mart, Ministop, Daily, and Seico Mart. The handling fee for convenience store payments is a flat rate of 330 yen (tax included). Please make your payment at one of the convenience stores selected on the payment method input screen within 3 days from the day after the order date.

*If you selected convenience store payment (KOMOJU), KOMOJU will send you an email with the payment number. If you have set up your email reception settings, please turn off the filter for "@komoju.com" and set it up so that you can receive emails from no-reply@komoju.com.

About product delivery

postage

Standard shipping: 990 yen / Okinawa only 2,200 yen
Nekopos (post-in): 440 yen