Terms of Use
These terms of use apply to all use of the "Ikimonogakari OFFICIAL STORE" (hereinafter referred to as "this site") service provided by MOAI Inc. (hereinafter referred to as "our company") by customers (hereinafter referred to as "members") as defined below.
Please note that the various regulations attached to the use of each service on this site constitute part of these terms, and all of them are included in the terms of use. (However, some services that are linked to other companies' sites are outside the scope of support for this site, so you must follow the terms of each linked site.)
Article 1 (Changes to these Terms)
1. We reserve the right to change these Terms and Conditions at any time without obtaining the consent of the Member, and the Member will be deemed to have agreed to this in advance.
2. The changes will be deemed to have been accepted by all members once they have been displayed on this website for one month.
3. In cases other than those involving changes to these Terms and Conditions, the Company will notify Members of any necessary matters at any time if the Company deems it necessary.
4. The notification will be deemed to have been given to all members at the time it is displayed on this website.
Article 2 (Use of this Site)
1. Members shall use the services of this site in accordance with these Terms and Conditions and the conditions set forth by this site.
2. This site is accessed at the discretion of the member, and the member shall be responsible for the use of the services of this site.
3. If a minor wishes to use the services of this site, consent from a parent or guardian is required. If a minor uses the site, it will be deemed that consent from a parent or guardian has been obtained.
Article 3 (Contents of the Posting)
1. The contents of this website and the business contents provided by our company may be changed or discontinued without notice to members. Furthermore, our company does not bear any guarantee regarding the information provided by our company.
2. If any of the following occurs, we may temporarily suspend this site and its services without prior notice to members.
- When regular or emergency maintenance is performed on the system of this site - When this site cannot be provided due to fire, power outage, etc. - When this site cannot be provided due to natural disasters such as earthquake, eruption, flood, tsunami, etc. - When this site cannot be provided due to war, unrest, riot, civil unrest, labor dispute, etc. - When the Company determines that it is necessary to temporarily suspend the operation of this site for operational or technical reasons 3. Even if the provision of this site is delayed or suspended due to reasons other than those listed above, the Company shall not be liable for any damages suffered by members or other third parties as a result thereof.
Article 4 (Registration of Account Information)
1. To use the mail order service provided by this service (hereinafter referred to as "this site"), you will need to register account information.
*To log in, you will need the email address, password, and other information you entered when registering your account.
Article 5 (Notifications regarding orders and shipments of products)
1. When a user places an order for a product on this site, we will notify the user by sending an order confirmation.
2. We will notify you of the shipment by sending a product shipping notification when the product is shipped.
Article 6 (Conclusion of Contract)
1. The sales contract will be deemed to be concluded at the time when our company sends an order confirmation to the user.
Article 7 (Payment Method)
1. Users shall use this Site in accordance with the payment methods specified by our Company (credit card payment, convenience store payment, Pay-easy payment. Additional payment methods may be added.)
Article 8 (Cancellation of contract)
Our company may cancel a contract even after it has been established for the following reasons. In such cases, we will contact the contact information registered by the user.
1. When the product cannot be delivered within a reasonable period of time due to an error in the registration information or an extended absence. 2. When there is a false fact in the registration information or the user's personal information. 3. When credit card payment is selected and approval from the credit card company is not obtained. 4. When convenience store payment or Pay-easy payment is selected and payment is not made within the specified period. 5. When any other payment method designated by our company is selected and payment is not made within the specified period. 6. When our company contacts the user regarding the conditions for purchasing the product (such as the payment method or product delivery method) and does not receive the necessary response within two weeks. 7. When it becomes impossible to deliver the product for reasons not attributable to our company, such as the discontinuation of production of the product. 8. When our company otherwise determines that the user has engaged in fraudulent or inappropriate behavior in relation to his/her use of this site.
Article 9 (Shipping of Products)
1. We will deliver the product to the user or to a shipping address designated by the user within Japan using a delivery company designated by us, such as a courier service.
Shipping will only be available within Japan, and will not be shipped overseas.
2. If you pay by credit card, the shipping procedure will begin after the credit card company has approved it. It will take about 7 business days for the item to be delivered.
3. In the case of payment by convenience store payment/Pay-easy payment, the shipping procedure for the product will begin after the payment of the product price, etc. has been confirmed (other payment methods designated by our company will be determined separately). It will take approximately 7 business days for the product to be delivered.
4. If the user fails to receive the product within a reasonable period of time due to reasons such as an unknown delivery address or long-term absence despite the product being sent by the shipping company, our company will be deemed to have fulfilled its contractual obligations and will not be liable for any damage suffered by the user due to non-delivery.
5. The delivery period may be extended for the following reasons. However, in this case, the Company shall not be liable for any damages suffered by the user due to the delay in delivery of the product.
・When there is a large number of applications ・When delivery is impossible due to worsening traffic conditions caused by weather, disasters, the spread of infectious diseases, or other reasons ・When the product is temporarily out of stock ・When production of the product is delayed ・When there is a problem with your order or payment, such as an over or underpayment of the fee ・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc. 6. If you have not received any notification of delivery or delay within one month after we have confirmed your payment (or after we have confirmed your order in the case of credit card payment), please contact us.
Article 10 (Product exchange, etc.)
1. In the unlikely event that the delivered product is damaged, defective, or incorrect, we will exchange the product. In such cases, we will not be able to accept returns or refunds.
2. In the above cases, the user must contact us within 7 days of receiving the product, providing their name, order number, and the condition of the product. If contacted after this date, the product will not be exchanged.
3. Notwithstanding the provisions of the two preceding paragraphs, in cases as provided for in Article 8, paragraph 8, or when a product cannot be exchanged due to the product being sold out, etc., we will provide a refund.
Article 11 (Prohibited matters)
The following actions are prohibited on this website:
- Acts that infringe on the copyright or other intellectual property rights of other members, third parties, or our company - Acts of sending or posting harmful computer programs, etc. - Acts that cause harm to third parties - Acts using this site for commercial purposes - Acts that violate public order and morals - Acts that are linked to criminal activities - Acts that violate laws and regulations 1. If a member causes damage to a third party in using this site, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to our company.
2. We shall not be liable for any damages incurred by members as a result of using this site, and shall have no obligation to pay compensation for damages.
3. If a member violates this Article and causes damage to the Company, the Company may claim compensation for damages suffered from the member.
Article 12 (Responsibilities other than the content of the service)
1. The Company shall not be held responsible for any transaction contracts or their fulfillment other than those for products handled in the services operated by the Company itself on this site. The Company shall not be held responsible for the provision or modification of any services other than those operated by the Company itself, or for any damages or disadvantages incurred by members or third parties in connection with any of the services.
Article 13 (Links to websites other than ours)
1. We are not responsible for the protection of members' personal information on websites of corporations or individuals other than our company that are linked to this site.
Article 14 (Compliance with applicable laws and regulations and other regulations)
1. We will comply with applicable laws, regulations and other standards regarding the personal information registered by members.
Article 15 (Handling of Personal Information)
1.For information on this website's personal information protection policy, please see the Privacy Policy.
Article 16 (Governing law and jurisdiction)
1. All contracts relating to the Member's use of services shall be governed by the laws of Japan, all of our company's terms and conditions, and the terms and conditions of each service provider.
2. In the event of a dispute or need for litigation between a Member and our company, it is agreed that the Tokyo District Court or the Tokyo Summary Court shall be the court of first instance with exclusive jurisdiction.
Article 17 (Contact Information)
1. Inquiries regarding the operation of this service and users should be directed to the following: Inquiries will not be accepted through the main telephone numbers of our company or any of our affiliated companies or through any other contact points.
■Contact Support Desk Email: info@store.ikimonogakari.com
However, replies will only be sent on business days (weekdays excluding Saturdays, Sundays, public holidays, summer holidays, and New Year's holidays). *This is an inquiry desk for mail order only.
Please refrain from making inquiries other than those related to mail order.
Please note that the various regulations attached to the use of each service on this site constitute part of these terms, and all of them are included in the terms of use. (However, some services that are linked to other companies' sites are outside the scope of support for this site, so you must follow the terms of each linked site.)
Article 1 (Changes to these Terms)
1. We reserve the right to change these Terms and Conditions at any time without obtaining the consent of the Member, and the Member will be deemed to have agreed to this in advance.
2. The changes will be deemed to have been accepted by all members once they have been displayed on this website for one month.
3. In cases other than those involving changes to these Terms and Conditions, the Company will notify Members of any necessary matters at any time if the Company deems it necessary.
4. The notification will be deemed to have been given to all members at the time it is displayed on this website.
Article 2 (Use of this Site)
1. Members shall use the services of this site in accordance with these Terms and Conditions and the conditions set forth by this site.
2. This site is accessed at the discretion of the member, and the member shall be responsible for the use of the services of this site.
3. If a minor wishes to use the services of this site, consent from a parent or guardian is required. If a minor uses the site, it will be deemed that consent from a parent or guardian has been obtained.
Article 3 (Contents of the Posting)
1. The contents of this website and the business contents provided by our company may be changed or discontinued without notice to members. Furthermore, our company does not bear any guarantee regarding the information provided by our company.
2. If any of the following occurs, we may temporarily suspend this site and its services without prior notice to members.
- When regular or emergency maintenance is performed on the system of this site - When this site cannot be provided due to fire, power outage, etc. - When this site cannot be provided due to natural disasters such as earthquake, eruption, flood, tsunami, etc. - When this site cannot be provided due to war, unrest, riot, civil unrest, labor dispute, etc. - When the Company determines that it is necessary to temporarily suspend the operation of this site for operational or technical reasons 3. Even if the provision of this site is delayed or suspended due to reasons other than those listed above, the Company shall not be liable for any damages suffered by members or other third parties as a result thereof.
Article 4 (Registration of Account Information)
1. To use the mail order service provided by this service (hereinafter referred to as "this site"), you will need to register account information.
*To log in, you will need the email address, password, and other information you entered when registering your account.
Article 5 (Notifications regarding orders and shipments of products)
1. When a user places an order for a product on this site, we will notify the user by sending an order confirmation.
2. We will notify you of the shipment by sending a product shipping notification when the product is shipped.
Article 6 (Conclusion of Contract)
1. The sales contract will be deemed to be concluded at the time when our company sends an order confirmation to the user.
Article 7 (Payment Method)
1. Users shall use this Site in accordance with the payment methods specified by our Company (credit card payment, convenience store payment, Pay-easy payment. Additional payment methods may be added.)
Article 8 (Cancellation of contract)
Our company may cancel a contract even after it has been established for the following reasons. In such cases, we will contact the contact information registered by the user.
1. When the product cannot be delivered within a reasonable period of time due to an error in the registration information or an extended absence. 2. When there is a false fact in the registration information or the user's personal information. 3. When credit card payment is selected and approval from the credit card company is not obtained. 4. When convenience store payment or Pay-easy payment is selected and payment is not made within the specified period. 5. When any other payment method designated by our company is selected and payment is not made within the specified period. 6. When our company contacts the user regarding the conditions for purchasing the product (such as the payment method or product delivery method) and does not receive the necessary response within two weeks. 7. When it becomes impossible to deliver the product for reasons not attributable to our company, such as the discontinuation of production of the product. 8. When our company otherwise determines that the user has engaged in fraudulent or inappropriate behavior in relation to his/her use of this site.
Article 9 (Shipping of Products)
1. We will deliver the product to the user or to a shipping address designated by the user within Japan using a delivery company designated by us, such as a courier service.
Shipping will only be available within Japan, and will not be shipped overseas.
2. If you pay by credit card, the shipping procedure will begin after the credit card company has approved it. It will take about 7 business days for the item to be delivered.
3. In the case of payment by convenience store payment/Pay-easy payment, the shipping procedure for the product will begin after the payment of the product price, etc. has been confirmed (other payment methods designated by our company will be determined separately). It will take approximately 7 business days for the product to be delivered.
4. If the user fails to receive the product within a reasonable period of time due to reasons such as an unknown delivery address or long-term absence despite the product being sent by the shipping company, our company will be deemed to have fulfilled its contractual obligations and will not be liable for any damage suffered by the user due to non-delivery.
5. The delivery period may be extended for the following reasons. However, in this case, the Company shall not be liable for any damages suffered by the user due to the delay in delivery of the product.
・When there is a large number of applications ・When delivery is impossible due to worsening traffic conditions caused by weather, disasters, the spread of infectious diseases, or other reasons ・When the product is temporarily out of stock ・When production of the product is delayed ・When there is a problem with your order or payment, such as an over or underpayment of the fee ・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc. 6. If you have not received any notification of delivery or delay within one month after we have confirmed your payment (or after we have confirmed your order in the case of credit card payment), please contact us.
Article 10 (Product exchange, etc.)
1. In the unlikely event that the delivered product is damaged, defective, or incorrect, we will exchange the product. In such cases, we will not be able to accept returns or refunds.
2. In the above cases, the user must contact us within 7 days of receiving the product, providing their name, order number, and the condition of the product. If contacted after this date, the product will not be exchanged.
3. Notwithstanding the provisions of the two preceding paragraphs, in cases as provided for in Article 8, paragraph 8, or when a product cannot be exchanged due to the product being sold out, etc., we will provide a refund.
Article 11 (Prohibited matters)
The following actions are prohibited on this website:
- Acts that infringe on the copyright or other intellectual property rights of other members, third parties, or our company - Acts of sending or posting harmful computer programs, etc. - Acts that cause harm to third parties - Acts using this site for commercial purposes - Acts that violate public order and morals - Acts that are linked to criminal activities - Acts that violate laws and regulations 1. If a member causes damage to a third party in using this site, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience or damage to our company.
2. We shall not be liable for any damages incurred by members as a result of using this site, and shall have no obligation to pay compensation for damages.
3. If a member violates this Article and causes damage to the Company, the Company may claim compensation for damages suffered from the member.
Article 12 (Responsibilities other than the content of the service)
1. The Company shall not be held responsible for any transaction contracts or their fulfillment other than those for products handled in the services operated by the Company itself on this site. The Company shall not be held responsible for the provision or modification of any services other than those operated by the Company itself, or for any damages or disadvantages incurred by members or third parties in connection with any of the services.
Article 13 (Links to websites other than ours)
1. We are not responsible for the protection of members' personal information on websites of corporations or individuals other than our company that are linked to this site.
Article 14 (Compliance with applicable laws and regulations and other regulations)
1. We will comply with applicable laws, regulations and other standards regarding the personal information registered by members.
Article 15 (Handling of Personal Information)
1.For information on this website's personal information protection policy, please see the Privacy Policy.
Article 16 (Governing law and jurisdiction)
1. All contracts relating to the Member's use of services shall be governed by the laws of Japan, all of our company's terms and conditions, and the terms and conditions of each service provider.
2. In the event of a dispute or need for litigation between a Member and our company, it is agreed that the Tokyo District Court or the Tokyo Summary Court shall be the court of first instance with exclusive jurisdiction.
Article 17 (Contact Information)
1. Inquiries regarding the operation of this service and users should be directed to the following: Inquiries will not be accepted through the main telephone numbers of our company or any of our affiliated companies or through any other contact points.
■Contact Support Desk Email: info@store.ikimonogakari.com
However, replies will only be sent on business days (weekdays excluding Saturdays, Sundays, public holidays, summer holidays, and New Year's holidays). *This is an inquiry desk for mail order only.
Please refrain from making inquiries other than those related to mail order.